Terms of Service
Last updated: September 21, 2026
These terms describe acceptable use of the MIXEL Marketing SaaS product, including social publishing integrations such as TikTok. This is product terms text for customers and platform reviewers. It is not a substitute for legal advice. Mixel’s counsel should review this text before relying on it for formal filings or contracts.
Service
MIXEL Marketing is a private publishing and automation workspace provided by Mixel IT GmbH (Switzerland) for managing marketing content, SEO workflows, and connected social/CMS publishing. Access is available at marketing.mixel.ch and marketing.mixel.mu under a customer subscription or authorized trial.
Authorized use
You may use the service only with a valid account and only for lawful business purposes. You must keep login credentials confidential, limit access to authorized staff, and comply with applicable law (including marketing, consumer, and intellectual-property rules in the jurisdictions where you operate).
Acceptable use of social publishing
Social publishing features (including TikTok Direct Post) may only be used to publish content you are authorized to distribute on the connected accounts. You must not use the service to spam, harass, deceive, infringe rights, upload malware, circumvent platform rate limits or safety systems, or automate activity that violates a platform’s developer or community policies. We may suspend publishing or integrations that create security, abuse, or compliance risk.
Customer responsibility for content
You (the customer) remain solely responsible for captions, videos, images, claims, disclosures, music/licensing, and any other materials submitted for scheduling or publishing. You confirm you have all rights and consents needed to publish that content on each destination account. MIXEL Marketing may provide assistive sourced-claim checks and writing-quality signals before approval, but these tools do not prove authorship, clear rights, replace professional review, or guarantee that every claim is correct or that a platform will accept a post.
Third-party platforms and APIs (including TikTok)
Connecting TikTok, LinkedIn, Facebook, YouTube, CMS systems, or other APIs is optional and remains subject to those providers’ terms of service, privacy policies, developer policies, and technical limits. For TikTok, your use of Content Posting / Direct Post must also comply with TikTok’s Developer Terms, Content Posting API terms, and community guidelines. Platform outages, scope changes, App Review decisions, token expiry, or account restrictions may interrupt publishing even when MIXEL Marketing is available. We are not a party to your agreement with TikTok or other platforms.
OAuth connections and revocation
You may connect or disconnect integrations in the product (Integrations). You may also revoke app access in the third-party platform’s account settings. After disconnect or revoke, the service will no longer be able to publish to that account until you reconnect. You are responsible for using Sandbox vs production credentials appropriately during testing and App Review.
Availability
The service may change, be updated, or be suspended at any time for maintenance, security, capacity, or operational reasons. We do not guarantee uninterrupted operation or that every third-party publish attempt will succeed.
Limitation of liability
To the maximum extent permitted by applicable law, the service is provided on an as-available basis without warranties of uninterrupted operation, fitness for a particular campaign result, third-party platform acceptance, or error-free publishing. Mixel IT GmbH is not liable for content you publish, for decisions or enforcement actions by TikTok or other platforms, or for indirect, incidental, or consequential damages arising from use of the integrations, except where liability cannot be limited under mandatory Swiss or other applicable law.
Changes
We may update these terms when the product or legal requirements change. The “Last updated” date at the top will change when we do. Continued use after an update constitutes acceptance of the revised terms where permitted by law.
Contact
For service or legal questions, contact info@mixel.ch.